RETURN
1.1. Conditions for Returns and Exchanges:
- Products must be in their original condition, unused, with all tags, labels, manuals, and packaging intact.
- Returns or exchanges are accepted for products that are defective due to a manufacturing fault, damaged during shipping, or if the wrong item was delivered.
- We accept return/exchange requests made within 14 days from the date of receiving the order.
- For certain hygiene-sensitive items (e.g., Childcare Tools, Kitchen Tools), returns are only accepted if the item is sealed and unused.
1.2. How to Initiate a Return or Exchange:
- To request a return or exchange, contact our Customer Service team via [email] or call our [hotline number].
- Please provide your order number, item details, and reason for the return/exchange in your request.
- Upon approval, we will provide you with a return label and instructions on how to send the product back to us.
1.3. Refund Process:
- Once we receive the returned product and verify its condition, a refund will be processed within 5-7 business days.
- Refunds will be issued via the original payment method, and an email confirmation will be sent once the refund is initiated.
- Shipping fees (if any) are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).
1.4. Exceptions to the Return Policy:
- Products marked as “Final Sale” are not eligible for returns or exchanges unless they are defective.
- Personalized or custom-made products cannot be returned.
- If products show signs of use, damage, or tampering, we reserve the right to deny the return.
